Privacy Policy

This privacy policy ("Policy") describes the policies and procedures relating to the collection, use, disclosure and protection of your information when you use our website located at, or the application mobile SimPesa (collectively, "SimPesa") made available by SimPesa Company ("SimPesa", "Company", "we", "us" and "our"), a private company established under the laws of Nigeria having its head office in Dar es Salaam.

The terms "you" and "your" refer to the user of the SimPesa Platform. The term “Services” refers to all services offered by SimPesa, whether on the SimPesa platform or otherwise.

Please read this policy before using the SimPesa platform or submitting personal information to SimPesa. This Policy is an integral part of the Terms of Service and should be read with them.


By using the SimPesa Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the SimPesa Platform.


We may occasionally update this policy and such changes will be posted on this page. If we make material changes to this policy, we will endeavor to provide you with reasonable notice of such changes, such as via a prominent notice on the SimPesa platform or to your registered email address and, where applicable law l requires, we will obtain your consent. . To the extent permitted by applicable law, your continued use of our Services after we post or send notice of our changes to this Policy will constitute your consent to the updated Policy.


The SimPesa Platform may contain links to other websites. Any personal information collected about you while visiting these websites is not governed by this policy. SimPesa is not responsible for and has no control over the practices and content of any website accessed using links contained on the SimPesa Platform. This policy does not apply to information that you may disclose to any of our service providers/service personnel that we do not require you to disclose to us or any of our service providers under the this policy.


Device Information: In order to improve your app experience and ensure the stability of our services, we may collect information or use third-party plug-ins that collect information about the devices you use to access our services, including hardware models, operating systems and versions. , software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device movement information, mobile network information, applications installed on the device, and phone status . The information thus collected will be communicated to or collected directly by these plugins and may be used to improve the content and/or the functionalities of the services offered to you. Analytics companies may use mobile device identifiers to track your use of the SimPesa Platform.


Our SimPesa Platform and the third parties we partner with may use cookies, pixel tags, web beacons, mobile device identifiers, "flash cookies" and similar files or technologies to collect and store information regarding your use of the Services and third parties. party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

User authentication;
Remember user preferences and settings;
Determine content popularity;
Carry out and measure the effectiveness of advertising campaigns;
To analyze site traffic and trends, and generally understand the online behaviors and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a small graphic with a unique identifier, embedded invisibly on a 
webpage (or online advertisement or email), and is used to count or track things such as webpage activity or ad impressions or clicks, and to access cookies stored on computers users.

We use pixel tags to measure the popularity of our various pages, features and services. We may also include web beacons in emails or newsletters to determine whether the message has been opened and for other analysis.

To change your cookie settings, please go to your browser settings. By using our Services with your browser settings to accept cookies, you consent to our use of cookies as described in this section.

We may also authorize third parties to provide us with audience measurement and analytics services, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the CongoFood Platform and use our Services, as well as when you visit other online sites and services.


We use the information we collect for the following purposes, including:
To provide, personalize, maintain and improve our products and services, for example to enable deliveries and other services, enable features to personalize your SimPesa account;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with relevant information and services;
To administer and improve the security of our SimPesa platform and for internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys;
To provide you with information about services which we consider to be similar to those which you already use, or which you have inquired about, or which may be of interest to you. If you are a registered user, we will contact you electronically (email or SMS or telephone) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them, etc.), to improve the content and functionality of our Services (for example by personalizing content according to your interests) , process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in the interactive features of our Services, if available; Where
To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
If you are a restaurant or merchant partner or a delivery partner, to follow the progress of the delivery or the status of the order placed by our customers.
conduct academic research with academic partners.
We may combine information we receive from third parties with information you provide to us and information we collect about you for the purposes described above. Additionally, we may anonymize and/or anonymize information collected from you through the Services or through other means, including through the use of third-party web analytics tools. Accordingly, our use and disclosure of aggregated and/or anonymized information is not restricted by this policy, and it may be used and disclosed to others without limitation.

We analyze log files from our SimPesa Platform, which may contain Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), bouncing, application crashes, page viewed and exit from websites and applications, operating system, date/time stamp and clickstream data. This helps us administer the website, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole.


We may share your information that we collect for the following purposes:

With Service Providers: We may share your information with our vendors, consultants, marketing partners, research companies and other service providers or business partners, such as payment processors, to support our business. For example, your information may be shared with external vendors to send you emails and messages or push notifications to your devices in connection with our Services, to help us analyze and improve the use of our Services, to process and collect payments. We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.

With Partner Restaurants/Merchants: When you make a food order request through the SimPesa platform, your information is provided to us and to the restaurants/merchants from whom you may choose to order. In order to facilitate the processing of your online food order, we provide your information to this restaurant/merchant in the same way as if you had placed a food order directly with the restaurant. If you provide a mobile phone number, SimPesa may send you text messages regarding the delivery status of the order.

With Academic Partners: We may share your information with our academic partners for the purpose of conducting academic research.

With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable) and tracking details with other users for their provide the Services.

For crime prevention or investigations: We may share this information with government agencies or other companies that assist us, when we are:
Dutybound under applicable law or in good faith to respond to court orders and process; Where we
Detect and prevent the actual or potential occurrence of identity theft, fraud, abuse of the Services and other illegal acts;
Respond to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies, or to protect the rights, property, or safety of the Company, our customers, or others. others, or in the event of a complaint or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

For Internal Use: We may share your information with any current or future members of our “Group” (as defined below) or affiliated companies for internal business purposes. The term "Group" means, in relation to any person, any entity controlled by such person, or any entity which controls such person, or any entity which is under common control with such person, directly or indirectly, or, in the case of a natural person, any relative (as that term is defined in the Societies Act of the United Republic of Tanzania) of that person.

With Advertisers and Ad Networks: We may work with third parties such as network advertisers to serve advertisements on the SimPesa Platform and on third-party websites or other media (eg, social media platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their advertisements and to personalize advertising content for you.
Although you cannot opt ​​out of advertising on the SimPesa Platform, you can opt out of many interest-based advertisements on third-party sites and through third-party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www. Opting out means that you will no longer receive personalized advertisements by third-party advertising networks that you have opted out of, which are based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt-out may no longer be effective.

To fulfill the purpose for which you provide it.
We may share your information other than as described in this policy if we notify you and you consent to the sharing.


We have put in place appropriate technical and security measures to secure the information we collect.

We use vault services 

safe and tokenization from third-party service providers to protect the sensitive personal information you provide. Third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are Payment Card Industry Standard compliant (generally referred to as Payment Card Industry Standard compliant service providers). PCI standard). You are advised not to send your full credit/debit card details via unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the SimPesa Platform, you are responsible for keeping this information confidential. We ask that you do not share your password with anyone.

Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the SimPesa Platform. Once we have received your information, we will use strict physical, electronic and procedural safeguards to attempt to prevent unauthorized access.

·       Location data (driver and delivery person): We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the SimPesa driver app is running in the foreground (app open and on-screen) or background (app open but not on-screen).

·       Location data (riders and order recipients). We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.

SimPesa collects such data from the time order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). 

Riders and order recipients may use the SimPesa apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the SimPesa apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.

In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.


When you create an account, you agree to receive emails from SimPesa. You can sign in to manage your email preferences  or you can follow the "unsubscribe" instructions in commercial emails, but note that you cannot opt ​​out of receiving certain administrative notices, service notices or legal notices from SimPesa.


If you wish to withdraw your consent to the use and disclosure of your personal information as provided in this policy or if you wish to have your data deleted, please write to us at Please note that we may take time to process such requests, and your request will take effect no later than 5 (Five) business days from receipt of such request, after which time we will not use your personal data for any processing, unless we require it. to comply with our legal obligations. We may not be able to provide you with some or all of the Services if you withdraw your consent.



If you have any questions about the processing or use of information you provide under this policy, please email us at